At DirTradition.pk, we strive to provide the finest quality products and ensure your satisfaction with every purchase. Please familiarize yourself with our return and refund policies below:
Returns:
- You may return items within 3 days of receiving your order.
- To initiate a return, please contact us at Dirtraditionpk@gmail.com with your order number and details of the item(s) you wish to return.
- Ensure that the item(s) are in their original condition, unused, with all packaging intact.
Refunds:
- Refunds will be processed for the cost of the returned item(s) minus any shipping fees.
- Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund.
- If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Exchanges:
- If you wish to exchange an item for a different size or variety, please contact us to arrange the exchange.
- Exchanges are subject to product availability.
Non-Returnable Items: Certain items are non-returnable, including:
- Gift cards
- Perishable goods
Shipping Costs:
- Shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part.
- The original shipping costs are non-refundable.
Damaged or Defective Items:
- In the event that you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
- We will provide instructions for returning the damaged or defective item and arrange for a replacement or refund.
Cancellations:
- You may cancel your order within 24 hours of placing it by contacting us at Dirtraditionpk@gmail.com or calling 0311 9548621.
Contact Information: For any questions regarding our return and refund policy, please reach out to us at Dirtraditionpk@gmail.com or call 0311 9548621.
We reserve the right to update or modify this policy at any time without prior notice. It is advisable to review our policies periodically.
Thank you for choosing DirTradition.pk!